WE CARE ABOUT YOUR PRIVACY
This Policy applies to personal data collected in connection with products and services offered by SFEDI.
We may provide additional or amending privacy information in connection with a particular SFEDI product or service. Such information prevails over this Policy to the extent of any conflict. Our products or services may contain links to other companies’ websites and other third party services that have privacy policies of their own. We recommend that you read the privacy policies of such services. SFEDI is not responsible for the privacy practices or contents of any such services.
By using this website and/or by submitting personal data to SFEDI, you express your agreement to the processing of your personal data in the manner provided in this Policy. If you do not agree with this Policy, please do not use this website or provide SFEDI with your personal data.
The Data We Collect
We collect your personal data typically when you make a purchase, use or register into our services, enter into a sales promotion or a campaign or otherwise interact with us. We endeavour to collect personal data only with your knowledge or consent. Below are examples of the categories of data collected.
Information you provide us with
When you register for our services or otherwise interact with us, we may ask you to provide us with information such as your name, email address, street address, as well as user names, passwords and other such credentials that are used to authenticate users and to validate their actions or that may be needed to provide you with the products and services you have requested or to communicate with you.
We may collect demographic information, for example, your age, gender, postal code and language preferences.
We may also collect other information you provide, such as your consents, preferences and feedback, information relating to your devices and other such information you provide us with. Please note that certain nonidentifiable information collected from you may become personally identifiable when you provide us with your personal data.
Your interactions with us
We collect or ask for information relating to your use of our products and/or services and your other interactions with us. Such information may include, for example, details of the queries or requests you have made, the products and services provided, details of agreements between you and SFEDI, records of contacts and communications, information and details relating to the content you have provided us with and other such transactional information. We may, in accordance with applicable law, record your communication with our customer care or with other such contact points. Certain services may involve the use of your location data. However, use of your location data for such services is subject to your consent.
The Purposes for which We Process Your Personal Data
SFEDI processes your personal data for the purposes described in this Policy and/or any additional service specific privacy information. Please note that one or more purposes may apply simultaneously.
Provision of products and services
We may use your personal data to fulfill your requests or as otherwise may be necessary to perform or enforce the interaction between you and SFEDI, to ensure the functionality and security of our products and services, to identify you and to prevent and investigate fraud and other misuses.
Development of products and services
We may use your personal data to develop our products and/or services. However, for the most part we only use aggregate and statistical information in the development of our products and services. We may also use your personal data to personalise our offering and to provide you with service more relevant to you, for example, to make recommendations and to display customised content and advertising in our websites. We may combine personal data collected in connection with your use of a particular SFEDI product and/or service with other personal data we may hold about you, except where such personal data was collected for a different purpose. We may create aggregate and statistical information based on your personal data.
Communicating with you and marketing
We may use your personal data to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. We may use your personal data for marketing or research purposes, for example, to conduct market research and we may, in accordance with applicable law, contact you to inform you of new products, services or promotions we may offer. Also, some of our products and services may be used to promote products and services of other companies. However, SFEDI/NAS does not disclose your personal data to such companies or any other company for marketing purposes without your prior consent.
Sharing Your Personal Data
Generally, we do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below.
We may share your personal data if we have your consent to do so. Some services may include sharing your personal data with other users of the service, for example services where users publish their own content or Apprenticemaker user communities.
- SFEDI companies and authorised third parties
We may share your personal data with other SFEDI companies or authorised third parties who process personal data for SFEDI for the purposes described in this Policy. Such parties are not permitted to use your personal data for other purposes, and we require them to act consistently with this Policy and to use appropriate security measures to protect your personal data.
- International transfers
Our products and services may be provided using resources and servers located in various countries around the world. Therefore your personal data may be transferred across international borders outside the country where you use our services, including to countries outside the European Economic Area (EEA ) that do not have laws providing specific protection for personal data or that have different legal rules on data protection, for example, the United States of America. In such cases we take steps to ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organisational information security measures
- Mandatory disclosures
We may be obligated by mandatory law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we or third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend SFEDI’s legitimate interests, for example, in civil or criminal legal proceedings.
- Mergers and Acquisitions
If we decide to sell, buy, merge or otherwise reorganise our businesses in certain countries, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers.
We take reasonable steps to keep the personal data we possess accurate and up-to-date and to delete out of date or otherwise incorrect or unnecessary personal data.
As certain SFEDI products and services may allow you to manage your profile, we encourage you to access your personal data from time to time to ensure that it is correct and up-to-date. Please remember that it is your responsibility to provide us with correct details as well as to update the personal data you have provided us with in case of any changes.
While there are always risks associated with providing personal data, whether in person, by phone, via the internet or otherwise, and no technology is completely safe or ‘tamper’ or ‘hacker’ proof, SFEDI takes appropriate technical and organisational information security measures to prevent and minimise such risks.
Such measures include, where appropriate, the use of firewalls, secure server facilities, encryption, implementing proper access rights management systems and processes, careful selection of processors and other technically and commercially reasonable measures to provide appropriate protection for your personal data against unauthorised use or disclosure. Where appropriate, we may also take backup copies and use other such means to prevent accidental damage or destruction to your personal data. If a particular part of a SFEDI/NAS website supports online transactions, we will use an industry standard security measure, such as the one available through ‘Secure Sockets Layer’ (‘SSL’), to protect the confidentiality and security of online transactions.
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SFEDI may use so called web beacons (or ‘pixel tags’) in connection with some websites. However, we do not use them to identify individual users personally. Web beacons are typically graphic images that are placed on a website and they are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services. Web beacons do not typically collect any other information than what your browser provides us with as a standard part of any internet communication. If you turn off cookies, the web beacon will no longer be able to track your specific activity. The web beacon may, however, continue to collect information of visits from your IP-address, but such information will no longer be unique.
In case you wish to know what personal data we hold about you or you wish to replenish, rectify, anonymise or delete any incomplete, incorrect or outdated personal data, or you wish us to cease processing your personal data for the purpose of sending promotional materials or direct marketing or for the performance of market research or on other compelling legal grounds, you may, as appropriate and in accordance with applicable law, exercise such rights by contacting us through the contact points referred to below. In some cases, especially if you wish us to delete or cease the processing of your personal data, this may also mean that we may not be able to continue to provide the services to you. We encourage you to use available profile management tools for the above purposes as such tools often provide you with direct access to your personal data and allow you to effectively manage it.
Please note that SFEDI may need to identify you and to ask for additional information in order to be able to fulfill your above request. Please also note that applicable law may contain restrictions and other provisions that relate to your above rights.
The Controller of Your Personal Data and Contact Details
SFEDI shall be the controller of your personal data
In matters pertaining to SFEDI/NAS’s privacy practices you may also contact us at:
18 Parsons Court
Aycliffe Business Park